Seasonal Spa & Gym Concierge — Guest Experience

SKI NY-SKIPA EXPO - Ski Areas of New York, Inc.; New York (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Windham Mountain Club is seeking a Spa & Gym Front Desk Associate for the winter season in Windham, NY. This in-person, part-time role starts in November, with responsibilities that create a seamless luxury guest experience.

As the first point of contact, you will welcome members, schedule appointments, handle inquiries, and process transactions while maintaining a polished appearance and high service standards in a premium spa and fitness facility.

Qualifications

• 1-2 years of customer service, hospitality, spa, fitness, or reception experience preferred.
• Experience with booking or spa software is a plus.
• Comfortable using Microsoft Office and other computer systems.
• Strong communication, organization, and multitasking skills.
• Passion for hospitality, wellness, and guest satisfaction.

Responsibilities

• Welcome and assist members and guests with a warm, professional attitude.
• Schedule appointments and manage reservations.
• Answer phones, emails, and guest inquiries.
• Process retail and service transactions.
• Recommend spa products, services, and amenities.
• Monitor inventory and restock supplies as needed.
• Assist with laundry, treatment room preparation, and facility cleanliness.
• Maintain a polished appearance and uphold luxury service standards.
• Support daily operations and other duties as assigned.

Skills

Customer service

Hospitality

Reception

Communication

Multitasking

Tools

Spa software

Job description

Windham Mountain Club is seeking a Spa & Gym Front Desk Associate for the winter season in Windham, NY. This in-person, part-time role starts in November, with responsibilities that create a seamless luxury guest experience.

As the first point of contact, you will welcome members, schedule appointments, handle inquiries, and process transactions while maintaining a polished appearance and high service standards in a premium spa and fitness facility.