Spa Guest Services - Austin - Lakeway Resort & Spa

Remington Hospitality; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality is seeking a Spa Guest Services Associate in Austin to support the spa team and deliver an outstanding guest experience. You will schedule appointments, check guests in and out, and assist in retail sales to enhance member satisfaction.

Applicants should welcome guests with a friendly attitude, handle basic transactions, and coordinate spa-related inquiries. You will help maintain spa cleanliness and readiness for daily operations.

Qualifications

• Excellent guest service and communication skills.
• Ability to check guests in/out and process payments.
• Familiarity with spa software and basic administrative tasks.
• Attention to cleanliness and orderliness; friendly demeanor.

Responsibilities

• Interact with guests and staff with a friendly, courteous, service-oriented approach.
• Check in/out guests and members accurately.
• Process payments for events, fees, memberships and dues.
• Manage spa admin tasks: software, inventory, phones, appointments, guest questions.
• Serve as the go-to source on spa treatments, equipment and products.
• Assist guests in the retail area.
• Ensure the facility is ready for opening and closing.
• Maintain cleanliness and order of the facilities.
• Perform other duties as assigned by management.

Skills

Guest services

Scheduling

Cash handling

Retail support

Communication

Teamwork

Tools

Spa software

Job description

Job Summary

The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.

Essential Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Check guests and members in and out.
• Process transactions for events, guest fees, membership fees, dues, etc.
• Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
• Be the source of information regarding spa treatments, equipment and products.
• Assist guests in the retail area.
• Ensure facility is prepared for opening and closing.
• Monitor cleanliness and orderliness of facilities.
• Perform other duties as requested by management.