Spa Guest Experience Specialist — Part-Time

Four Seasons; Westlake Village (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Hourly pay: $22.25

401K match

Complimentary stays worldwide

Complimentary meals

Employee Assistance Program

Wellbeing investments

Life Insurance

Free on-site parking

Training programs

Growth opportunities

Job summary

Four Seasons Hotel Westlake Village is seeking a Spa Guest Services Agent to join our dedicated team. You will welcome guests, guide them through treatments, products and pricing, and help schedule appointments to create seamless, memorable spa experiences.

Responsibilities include greeting guests, providing facility tours, handling check-in/out, and communicating details to ensure exceptional guest service.

Qualifications

• Must be fluent in English, both spoken and written.
• Strong organizational skills and ability to prioritize in a busy environment.
• Typing speed of at least 40 words per minute.
• Patience and guest-oriented mindset.

Responsibilities

• Greet guests upon arrival and assist with spa experiences.
• Provide tour of facilities and explain services, pricing, and scheduling.
• Answer calls and book reservations promptly and accurately.
• Coordinate guest check-in/out and billing for services.
• Maintain thorough follow-through with attention to detail.

Skills

English proficiency

Organization

Typing 40 WPM

Patience

Communication skills

US work authorization

Tools

Hotel software knowledge

Job description

Four Seasons Hotel Westlake Village is seeking a Spa Guest Services Agent to join our dedicated team. You will welcome guests, guide them through treatments, products and pricing, and help schedule appointments to create seamless, memorable spa experiences.

Responsibilities include greeting guests, providing facility tours, handling check-in/out, and communicating details to ensure exceptional guest service.