Spa Receptionist Part-Time

Four Seasons; Houston (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Benefits package

Training & development

Complimentary accommodation

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Houston is seeking a Spa Receptionist to warmly welcome guests and provide knowledgeable information on treatments, products, and services. You will respond to inquiries efficiently and professionally to ensure guest comfort and satisfaction.

The position offers part-time hours with a flexible schedule, including day shifts, evenings, weekends and holidays, in a luxury hotel setting with access to hotel amenities.

Qualifications

• One + years' experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Average reading, writing and oral proficiency in the English language.

Responsibilities

• Maintain exceptional proficiency in Spa Receptionist responsibilities including answering phones, booking appointments, confirmation calls, guest arrival, guest departure, point of sale and shift reports.
• Provide information and assistance to hotel/spa guests on services, hours, pricing and orientation.
• Assist with locker room and fitness room cleanliness during high business levels or when the Spa/Gym Attendant is absent.
• Generate Birchstreet requisitions for departmental supplies and bed & linen sales.

Skills

Interpersonal skills

Communication skills

Job description

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About The Role

The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered, as well as pricing, and scheduling. Responds to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort.

What You Will Do

• Maintain exceptional proficiency in Spa Receptionist responsibilities which will include answering phones, booking appointments, confirmation calls, guest arrival, guest departure, point of sale and the completion of all shift reports.
• Provide information and assistance to hotel/spa guests as requested, conduct facility orientations, knowledge of services, products and hours of operation.
• Assist with locker room cleanliness as well as fitness room cleanliness during high business levels or during the absence of the Spa/Gym Attendant.
• Generate Birchstreet requisitions for departmental supplies, fruit and the completion of bed & linen sales.

What You Bring

• One + years' experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Average reading, writing and oral proficiency in the English language.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• This is a part-time position.
• Candidate is expected to work a flexible schedule, including day shifts, evening shifts, weekends and holidays.

Four Seasons is an Equal Opportunity, Affinative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal