Spa Guest Experience Specialist

PCH Hotels And Resorts, Inc.; Opelika, Northern (AL, KY); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Property discounts

Golf discounts

Marriott discounts

Job summary

The Spa at Grand National in Opelika, Alabama, is seeking a part-time Spa Concierge to warmly greet guests, provide service information, schedule appointments, and manage billing with accuracy. You will support guests through every step of their spa experience, ensuring a welcoming, organized atmosphere.

Responsibilities include guiding guests through services and classes, communicating addons to staff, and maintaining neat records.

Responsibilities

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests.
• Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
• Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

Job description

The Spa at Grand National in Opelika, Alabama, is seeking a part-time Spa Concierge to warmly greet guests, provide service information, schedule appointments, and manage billing with accuracy. You will support guests through every step of their spa experience, ensuring a welcoming, organized atmosphere.

Responsibilities include guiding guests through services and classes, communicating addons to staff, and maintaining neat records.