Spa Guest Experience & Scheduling Lead

Omni Hotels & Resorts; Boston (MA); Presencial; USD 37.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A culture of fun, inclusion, and growt

Complimentary meals

Health Insurance and matching 401(k)

Performance-driven, ALL-IN culture

Discounted associate rates at Omni hot

Descripción de la vacante

Omni Hotels & Resorts in Seaport Boston is seeking a Spa Coordinator to uphold high standards of service in the Spa Reception and Retail area. You will schedule Spa services, assist with guest inquiries, and maximize guest satisfaction and revenue.

The role emphasizes warm, personalized hospitality, flexible hours, and presence during busy periods. The Spa environment offers complimentary meals and associate benefits as part of an ALL-IN culture.

Formación

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.

Responsabilidades

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Conocimientos

Stamina

Flexible hours

Warm service

Appearance & hygiene

Composure under pressure

Descripción del empleo

Omni Hotels & Resorts in Seaport Boston is seeking a Spa Coordinator to uphold high standards of service in the Spa Reception and Retail area. You will schedule Spa services, assist with guest inquiries, and maximize guest satisfaction and revenue.

The role emphasizes warm, personalized hospitality, flexible hours, and presence during busy periods. The Spa environment offers complimentary meals and associate benefits as part of an ALL-IN culture.