Spa Guest Experience Leader

Woodhouse; Denver (CO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee discount on spa services

Employee assistance program

Job summary

Woodhouse Denver Spa is seeking a Guest Experience Manager to oversee day-to-day spa operations and the Concierge team, reporting to the Spa Director. You will drive guest satisfaction, manage performance metrics, and collaborate on in-spa marketing initiatives.

You will lead scheduling, staff coaching, and ensure adherence to Woodhouse Spa standards while promoting top-line revenue and exceptional guest experiences in a full-time role.

Qualifications

• 1-3+ years of supervisory experience in spa, retail, hospitality, or other service-based environments preferred.
• Prove sales experience with the ability to drive service and retail performance.
• Strong customer service skills with experience resolving guest concerns professionally.
• Demonstrated leadership ability with a track record of coaching and motivating team members.
• Experience with scheduling, daily operations oversight, and basic performance metrics.
• Strong organizational, communication, and multitasking skills in a fast-paced, goal-driven environment.

Responsibilities

• Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
• Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention. Addressing all guest issues and concerns when serving as MOD for the location.
• Daily analysis of reporting schedules to determine performance in service sales, retail sales, average ticket, success of promotional offers, schedule utilization and maximization.
• Identifying areas of opportunity for increasing profitability on a daily, weekly, and monthly basis.
• Ensuring the spas meet or exceed goals set for the locations, departments, and individual contributors. Implementing strategy and coaching initiatives to increase performance, monitoring and communicating progress to the leadership teams with consistency.
• Creating the master schedule in partnership with the management team, Department Leads, and Spa Director.
• Coordinating and managing training opportunities for Concierge in conjunction with the Department Leads and Spa Director for in-spa operations, vendor product knowledge, and treatment protocols.
• Partnering with the Corporate Field Marketing Manager on in-spa marketing needs, coordination, and execution of in-spa campaign initiatives.
• Participating in the execution of in-spa marketing event initiatives.
• Partnering with the location leadership team to address maintenance requests and solicit project quotes.
• Maintaining a professional appearance in accordance with the specified dress code.
• Performing other projects, work, and activities as assigned to ensure the spas are running at optimal performance.
• Guaranteeing compliance with all state and local rules and regulations.
• Other duties as assigned.

Tools

Meevo booking software

Job description

Woodhouse Denver Spa is seeking a Guest Experience Manager to oversee day-to-day spa operations and the Concierge team, reporting to the Spa Director. You will drive guest satisfaction, manage performance metrics, and collaborate on in-spa marketing initiatives.

You will lead scheduling, staff coaching, and ensure adherence to Woodhouse Spa standards while promoting top-line revenue and exceptional guest experiences in a full-time role.