Guest Experience Coordinator

Socket.dev; Heights (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K

Paid Time Off

Retail discounts

Career growth

Bonus + Commission

Job summary

Hiatus, a Texas-based Day Spa & Med Spa with 12 locations and 13,000+ loyal members, is seeking a Guest Experience Coordinator to be the first and last impression of every guest. You will create a warm welcome, build relationships, and guide guests from consultation to checkout, ensuring each interaction reflects habitual wellness and exceptional care.

Lead the Hiatus Way by delivering a best-in-class experience, enroll new members, keep the spa beautiful and brand-aligned, greet and tour

Qualifications

• Customer service mindset with a servant's heart.
• Able to build relationships and make guests feel valued.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Deliver best-in-class experience and guidance following The Hiatus Way.
• Enroll new members by educating guests on Hiatus Membership.
• Maintain a beautiful, welcoming spa environment aligned with brand standards.
• Greet guests, check them in, and provide a tour of the spa.
• Confirm next appointments and discuss home care after services.
• Handle guest questions and concerns not covered by the call center.

Skills

Customer service

Relationship building

Communication skills

Organizational skills

People-facing

Job description

Position: Guest Experience Coordinator

Hiatus is an iconic Texas based Day Spa & Med Spa with 12 locations and 13,000+ loyal members state-wide; and we're just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you'll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you're passionate, driven, and ready to be part of the journey, we want to meet you.

Position Overview:

As our Guest Experience Coordinator, you'll be the first and last impression of our day spa and med spa guests - creating the warm welcome that begins each guest’s journey with us and the lasting impression they carry with them. This isn’t a traditional desk job; you're a relationship builder, creating a connection with our guests that turn first-time visitors into lifelong members. You'll orchestrate seamless guest experiences from consultation to checkout, ensuring every interaction reflects our commitment to habitual wellness and exceptional care. Your days will be filled with meaningful conversations as you guide guests to discover the treatment plan that aligns with their self-care goals.

We believe at Hiatus that we are "Day Makers" and it starts with this vital role.

Key Responsibilities:

• Lead the way in delivering "The Hiatus Way" - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
• Enroll new members by educating our guests on the benefits and value of the Hiatus Membership
• Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards
• Ensure all guests are greeted, checked in and provided a tour of the spa.
• Upon the completion of the service, ensure that they confirm their next appointment and review the services they had, confirm the ticket and if they need additional home care.
• Answering any calls not answered by the call center in regards to any and all guest concerns.

Experience & Requirements:

• A love for customer service and have a servant's heart
• Have a natural gift for connecting with people and making them feel valued
• Take pride in your personal presentation and understand the beauty and self-care industry
• Are passionate about wellness and helping others feel their best
• Excel at building relationships, not just completing transactions
• Have an engaging, warm personality that puts people at ease
• Are detail-oriented with excellent organizational skills
• Possess strong communication skills and enjoy educating others
• Spa and Front Desk Experience Highly Preferred!
• Sales Experience Highly Preferred!

Benefits & Perks:

• Medical, Dental & Vision Health Benefits
• 401K
• Paid Time Off
• Retail Discounts
• Career Growth Opportunities
• Bonus + Commission Pay