Guest Experience Coordinator

Socket.dev; Southlake (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical & Vision Benefits

401K

Paid Time Off

Retail Discounts

Career Growth Opportunities

Job summary

Hiatus is seeking a Guest Experience Coordinator in Texas to be the first and last impression for spa guests, building relationships from consultation to checkout. You’ll guide guests to the right treatment plans and welcome them into the Hiatus community.

The role emphasizes warm, engaging interactions, strong presentation, and a passion for wellness, with opportunities to grow within a dynamic spa brand.

Qualifications

• Customer-focused mindset with a servant’s heart.
• Ability to connect with guests and make them feel valued and welcome.
• Strong communication and organizational skills to manage guest flow and operations.

Responsibilities

• Deliver The Hiatus Way experience with personalized service and plans.
• Educate guests on membership benefits and guide treatment selections.
• Maintain a beautiful, welcoming spa environment aligned with brand standards.

Skills

Customer service

People skills

Relationship building

Communication skills

Detail oriented

Organizational skills

Presentation & grooming

Wellness industry knowledge

Job description

Position:

Guest Experience Coordinator

Company Overview:

Hiatus is an iconic Texas based Day Spa & Med Spa with 9 locations and 11,000+ loyal members state-wide; and we’re just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you’ll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you’re passionate, driven, and ready to be part of the journey, we want to meet you.

Position Overview:

As our Guest Experience Coordinator, you’ll be the first and last impression of our day spa and med spa guests—creating the warm welcome that begins each guest’s journey with us and the lasting impression they carry with them. This isn’t a traditional desk job; you’re a relationship builder, creating a connection with our guests that turn first-time visitors into lifelong members. You’ll orchestrate seamless guest experiences from consultation to checkout, ensuring every interaction reflects our commitment to habitual wellness and exceptional care. Your days will be filled with meaningful conversations as you guide guests to discover the treatment plan that aligns with their self-care goals. We believe at Hiatus that we are “Day Makers” and it starts with this vital role.

Key Responsibilities:

• Lead the way in delivering “The Hiatus Way” - best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
• Enroll new members by educating our guests on the benefits and value of the Hiatus Membership
• Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards

Experience & Requirements:

• A love for customer service and have a servant’s heart
• Have a natural gift for connecting with people and making them feel valued
• Take pride in your personal presentation and understand the beauty and self-care industry
• Are passionate about wellness and helping others feel their best
• Excel at building relationships, not just completing transactions
• Have an engaging, warm personality that puts people at ease
• Are detail-oriented with excellent organizational skills
• Possess strong communication skills and enjoy educating others

Compensation: $17/hourly plus monthly bonus opportunities

Benefits & Perks:

• Medical, Dental & Vision Health Benefits
• 401K
• Paid Time Off
• Retail Discounts
• Career Growth Opportunities