Spa Front Desk Supervisor – Mountain Resort

Snowbird Operations LLC; Snowbird (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Season pass

Complimentary spa access

Employee discounts

Health insurance

401(k) with match

Rideshare/Transit provided

Job summary

Snowbird is seeking a Front Desk Supervisor at Cliff Spa to lead daily front desk operations in a high-traffic resort setting. You will supervise a team of up to 10, hire, train, and coach staff, and ensure smooth check-in/check-out, reservations, and guest inquiries with exceptional service.

The role requires 1-2 years of management or receptionist experience, strong leadership and communication, and the ability to multitask in a dynamic environment.

Qualifications

• 1-2 years management or receptionist experience.
• Strong leadership, problem-solving and organizational skills with the ability to motivate and develop a team.
• Excellent verbal and written communication skills.
• Multitasking is a must.
• Familiarity with Book4Time, Square and Microsoft Office suite.
• 18 years of age or older.
• A positive attitude and ability to work well under pressure.

Responsibilities

• Lead and support a team of up to 10 employees.
• Hire, train, schedule, and coach team members to deliver excellent service.
• Check guests in and out in a professional and friendly manner.
• Book spa reservations for our treatments, facilities and classes.
• Respond to guest questions and take action to resolve customer complaints.
• Uphold Snowbird’s standards for professionalism, appearance, and guest interaction.
• Collaborate with other managers to optimize spa operations.

Skills

Leadership

Customer service

Problem-solving

Organizational

Communication

Multitasking

Book4Time

Square

MS Office

Tools

Book4Time

Square

MS Office

Job description

Snowbird is seeking a Front Desk Supervisor at Cliff Spa to lead daily front desk operations in a high-traffic resort setting. You will supervise a team of up to 10, hire, train, and coach staff, and ensure smooth check-in/check-out, reservations, and guest inquiries with exceptional service.

The role requires 1-2 years of management or receptionist experience, strong leadership and communication, and the ability to multitask in a dynamic environment.