Health Club Front Desk

BENCHMARK; Santa Rosa (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality’s Flamingo Resort & Spa in Santa Rosa, CA is seeking a Front Desk Agent to welcome members and guests, handle inquiries, memberships, and ensure a warm, efficient check-in experience.

You will manage phone and email inquiries, assist with sign-ups, renewals, and cancellations, verify access, and coordinate with other departments to deliver seamless service. The role requires a friendly, professional demeanor and flexible hours.

Qualifications

• High school diploma or equivalent; some college preferred.
• CPR and First Aid certification preferred.
• Previous customer service experience, preferably in health club or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and office software.

Responsibilities

• Greet members and guests warmly as they enter the health club and hotel.
• Answer phone calls and respond to emails promptly and professionally.
• Provide information about club services, membership options, and upcoming events.
• Address member and guest inquiries, concerns, and complaints with a positive resolution.
• Assist with new member sign-ups, renewals, and cancellations.
• Verify member access and ensure only authorized individuals use the facilities.
• Manage front desk operations, including opening and closing procedures.
• Maintain a clean, organized, and presentable front desk area.
• Schedule appointments for personal training sessions, classes, and other services.
• Monitor and enforce health club rules and policies.
• Coordinate with other departments to ensure seamless service delivery.
• Assist in setting up and breaking down for events and classes.
• Perform light cleaning and laundry duties to maintain the club's appearance.
• Promote health club programs, services, and products.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Cash handling

POS familiarity

Friendly demeanor

Education

High school diploma or equivalent

Tools

POS systems

Office software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.What you will have an opportunity to do:The Front Desk Agent is the first point of contact for members and guests at the health club and hotel. This role is responsible for providing excellent customer service, handling inquiries, managing memberships, and ensuring a welcoming environment.Key Responsibilities:Greet members and guests warmly as they enter the health club.Answer phone calls and respond to emails promptly and professionally.Provide information about club services, membership options, and upcoming events.Address member and guest inquiries, concerns, and complaints, ensuring a positive resolution.Assist with new member sign-ups, renewals, and cancellations.Verify member access and ensure only authorized individuals use the facilities.Manage front desk operations, including opening and closing procedures.Maintain a clean, organized, and presentable front desk area.Schedule appointments for personal training sessions, classes, and other services.Monitor and enforce health club rules and policies.Coordinate with other departments to ensure seamless service delivery.Assist in setting up and breaking down for events and classes.Perform light cleaning and laundry duties to maintain the club's appearance.Promote health club programs, services, and products.What are we looking for?Qualifications:High school diploma or equivalent; some college preferred.Someone with or the ability to obtain a CPR and First Aide certification preferredPrevious customer service experience, preferably in a health club or hospitality setting.Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Proficiency in using computer systems and office software.Ability to handle cash and financial transactions accurately.Friendly, approachable, and professional demeanor.Ability to work flexible hours, including evenings, weekends, and holidays.Physical ability to stand for extended periods and perform light lifting.Compensation:$18.00-$20.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.