Spa Front Desk Sales Associate — Flexible Hours + Commission

Hand & Stone Massage and Facial Spa; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Childcare discounts

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Performance bonus

Company parties

Competitive salary

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Miami seeks a friendly, sales-driven Front Desk Sales Associate. You will drive membership sales, book appointments, and promote spa services while delivering exceptional guest experiences.

With a base pay of $14/hour plus uncapped commission, this role offers flexible scheduling and growth opportunities. Training provided; bilingual English/Spanish preferred to connect with a diverse client base.

Qualifications

• Bilingual in English and Spanish
• Previous sales, customer service, retail, hospitality, or spa experience preferred
• Strong communication and interpersonal skills
• Comfortable initiating sales conversations and confidently asking for the sale
• Goal-oriented with a positive and energetic attitude
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Basic computer and phone skills

Responsibilities

• Create a warm, welcoming, and professional environment for every guest
• Deliver an exceptional client experience aligned with our mission to make each visit the best hour of the guest’s month
• Greet guests, check clients in and out, and ensure smooth appointment flow
• Resolve client concerns professionally and positively
• Build strong relationships with members and guests through personalized service
• Meet and exceed membership sales goals
• Educate guests on membership benefits, spa services, skincare products, and enhancements
• Recommend upgrades, add-ons, and future appointments to maximize the guest experience
• Promote massage, facial, and wellness services to new and existing clients
• Support spa promotions, events, and marketing initiatives
• Answer inbound calls to schedule appointments and assist with guest inquiries
• Make outbound calls to prospective and existing clients to generate bookings and membership interest
• Follow up with leads, missed appointments, and member retention opportunities
• Maintain accurate appointment scheduling and client information
• Maintain a clean, organized, and welcoming front desk and spa environment
• Support daily opening and closing procedures
• Assist with laundry, stocking supplies, and overall spa presentation
• Ensure compliance with spa policies, sanitation standards, and operational procedures

Skills

Bilingual English/Spanish

Sales experience

Customer service

Communication skills

Interpersonal skills

Goal orientation

Multitasking

Professional appearance

Basic computer skills

Job description

Hand & Stone Massage and Facial Spa in Miami seeks a friendly, sales-driven Front Desk Sales Associate. You will drive membership sales, book appointments, and promote spa services while delivering exceptional guest experiences.

With a base pay of $14/hour plus uncapped commission, this role offers flexible scheduling and growth opportunities. Training provided; bilingual English/Spanish preferred to connect with a diverse client base.