Spa Front Desk Receptionist

Samoset Resort; Rockport (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort is seeking a Spa Front Desk Receptionist to manage the reception area. Responsibilities include greeting guests, booking appointments, and ensuring a high level of customer service. Ideal candidates are detail-oriented, excellent communicators, and team players. Join a vibrant team focused on delivering a premium guest experience.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meals while on the job

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Qualifications

• Detail-oriented with ability to multi-task.
• Excellent customer service and communication skills.
• Must work weekends and be efficient in a fast-paced environment.

Responsibilities

• Greeting guests and booking appointments accurately.
• Maintaining a clean and organized work area.
• Promoting spa services and handling cash transactions.

Skills

Customer service skills

Attention to detail

Multi-tasking

Communication skills

Team player

Job description

The Spa Front Desk Receptionist is responsible for the reception area of the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assists with transitional cleaning of locker room and relaxation area as needed.

Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets;
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Maintain a Spa Desk Bank.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to perform the duties of the Retail Consultant as needed.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications:

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Must work weekends

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free Meals while on the job
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.