Spa Front Desk: Membership Sales & Guest Experience

Hand & Stone Massage and Facial Spa; Fort Lauderdale (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Commission on memberships

Monthly bonuses

Complimentary massage

Free uniforms

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Weston, FL is seeking a front desk associate for a sales-focused role. You will greet guests, answer phones, explain memberships, and actively ask for the sale to meet monthly goals.

Evenings and weekends are required; full-time and part-time positions are available. You’ll work with a scheduling and POS system, receive monthly bonuses, and have opportunities for advancement within a growing multi-location Hand & Stone group.

Qualifications

• Experience in customer service, front desk, retail, hospitality, fitness, or medical office.
• Comfortable asking for the sale and hearing no.
• Friendly, confident, and clear on the phone.
• Reliable and punctual, week in and week out.
• Comfortable with scheduling software and POS systems.
• Spa, gym, hotel, or medical front desk experience is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Welcome guests, answer phones, and book massage and facial appointments.
• Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal.
• Call and text guests to fill the schedule and recover cancellations fast.
• Prebook every guest for their next visit and recommend upgrades and retail.
• Check guests in and out accurately on our booking and point‑of‑sale system.
• Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts.

Skills

Front desk

Customer service

Sales

Bilingual English/Spanish

Tools

POS systems

Scheduling software

Computer literacy

Job description

Hand & Stone Massage and Facial Spa in Weston, FL is seeking a front desk associate for a sales-focused role. You will greet guests, answer phones, explain memberships, and actively ask for the sale to meet monthly goals.

Evenings and weekends are required; full-time and part-time positions are available. You’ll work with a scheduling and POS system, receive monthly bonuses, and have opportunities for advancement within a growing multi-location Hand & Stone group.