Spa Front Desk & Membership Sales Specialist
Hand & Stone - Weston, FL
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Benefits offered by this job
Job summary
Hand & Stone Massage and Facial Spa — Sunrise-Sawgrass, FL is seeking a front desk associate for a sales-oriented role. You’ll greet guests, answer phones, explain memberships, and drive memberships with a daily sales goal.
This position offers hourly pay plus commission, monthly bonuses, and benefits like paid training, employee discounts, and opportunities for advancement. Evenings and weekends are required, with full-time and part-time schedules available.
Qualifications
- Customer service/front desk/retail or hospitality experience.
- Comfortable asking for the sale and hearing no.
- Reliable and punctual, good phone etiquette.
- Familiar with scheduling software and POS systems.
- Bilingual English/Spanish is a plus.
Responsibilities
- Welcome guests, answer phones, and book massage and facial appointments.
- Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal.
- Call and text guests to fill the schedule and recover cancellations fast.
- Prebook every guest for their next visit and recommend upgrades and retail.
- Check guests in and out accurately on our booking and point-of-sale system.
- Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts.
Skills
Tools
Job description
Hand & Stone Massage and Facial Spa — Sunrise-Sawgrass, FL is seeking a front desk associate for a sales-oriented role. You’ll greet guests, answer phones, explain memberships, and drive memberships with a daily sales goal.
This position offers hourly pay plus commission, monthly bonuses, and benefits like paid training, employee discounts, and opportunities for advancement. Evenings and weekends are required, with full-time and part-time schedules available.
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