Spa & Wellness Operations Lead | Front Desk & Training

Innisbrook Golf Resort; Palm Harbor (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Innisbrook Golf Resort is seeking an Assistant Manager of Spa and Wellness to oversee daily spa operations under the Director’s guidance. You will train staff, manage front desk systems, and coordinate with departments for large events and VIP guests.

The role requires experience in spa or hospitality, strong leadership, and excellent communication. A professional appearance and ability to handle high-pressure situations are essential.

Qualifications

• Leadership and communication skills required for managing spa front desk and staff.
• Customer service experience preferred in spa or hospitality environments.
• Ability to multitask and work under pressure in a busy resort setting.

Responsibilities

• Organize and conduct spa front desk training.
• Develop induction programs for new spa front desk staff.
• Review SOPs and ensure standards are met.
• Oversee spa reception and retail area.
• Coordinate with group organizers for large spa bookings and events.
• Handle guest inquiries and resolve issues professionally.
• Maintain spa data, billing, and inventory accuracy.
• Liaise with Spa Director on retail initiatives and incentives.

Skills

Leadership

Communication

Customer service

Multitasking

Team player

Education

High School Diploma

Job description

Innisbrook Golf Resort is seeking an Assistant Manager of Spa and Wellness to oversee daily spa operations under the Director’s guidance. You will train staff, manage front desk systems, and coordinate with departments for large events and VIP guests.

The role requires experience in spa or hospitality, strong leadership, and excellent communication. A professional appearance and ability to handle high-pressure situations are essential.