Spa Front Desk Host

Heyday; Washington (District of Columbia); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Product commission

$5 facials

Friends & Family discount

Product discount 35%

Paid sick time

Medical/dental/vision benefits

Paid time off

Job summary

Heyday is seeking passionate, service-oriented individuals who love skincare to join our high-growth team. You will deliver exceptional in-person, phone, and online service, educate clients on memberships and treatments, and support product sales with a positive, can-do attitude.

You’ll work with estheticians and staff to ensure smooth check-ins/outs, maintain Heyday’s distinct look and vibe, and help train new hosts. A flexible schedule, including weekends, is required.

Qualifications

• The ideal candidate must have outstanding customer service and problem-solving skills.
• Confidently promote memberships, packages, and products.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proactively initiate tasks and complete duties with minimal direction.
• Excellent communication and ability to work with diverse personalities.
• Positive, can-do attitude and friendly phone/email etiquette.
• Superior organizational skills and reliability.
• Flexible to weekend, opening and closing shifts.

Responsibilities

• Provide high-level customer service in-person, over the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge, assist with restocking and sales/returns.
• Support daily shop tasks: sanitation, cleaning, and maintenance.
• Maintain a positive attitude and take initiative.
• Assist Skin Therapists with check-in/check-out processes.
• Collaborate with Heyday staff for efficiency and camaraderie.
• Assist training of new hosts and team members.
• Shop cleaning: treatment rooms, front desk, lobby, shelves, offices, breaks.
• Oversee laundry: washing, drying, folding, and delivery unpacking.

Skills

Customer service

Problem solving

Sales guidance

Multi-tasking

Initiative

Communication

Positive attitude

Phone etiquette

Organization

Flexible schedule

Job description

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About The Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
• Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
• Help with unpacking deliveries, taking out garbage and recycling.
• Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
  

The Ideal Candidate

• Must have outstanding customer service and problem-solving skills
• Must be confident when recommending memberships, packages, and product
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.