Spa Front Desk Host

Heyday Skincare - Chicago; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Heyday Skincare - Chicago is seeking customer-focused individuals to join our team. As a key player, you will create a world-class guest experience by connecting with clients, sharing product recommendations, and resolving inquiries efficiently.

Your role includes providing top-tier customer service, educating clients on promotions and membership options, and helping to maintain the shop's welcoming atmosphere. Join us in transforming the skincare experience!

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and products.
• Ability to prioritize and multi-task within a fast-paced environment.
• Excellent communication skills to work with diverse personalities.
• Flexibility to work a non-traditional schedule.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions and future appointments.
• Assist with re-stocking products and daily shop tasks.
• Maintain a positive attitude and work cohesively with the team.
• Help train and coach new hires.

Skills

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Ability to multitask

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks

Qualifications

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.