Sales Associate

FAO Schwarz; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Job summary

A leading skincare brand located in New York is seeking a dedicated Customer Service Representative to provide exceptional hospitality to clients. This role involves educating clients about promotions, assisting with product sales, and ensuring a clean and welcoming environment. Candidates should possess outstanding customer service skills and be able to multitask effectively. Flexibility to work various shifts is required. Join our team and contribute to creating a world-class guest experience.

Qualifications

• Must be able to initiate tasks and perform duties without direction.
• Flexibility to work weekends, opening shifts, and closing shifts.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high‑level customer service and hospitality to clients.
• Educate clients on current promotions and memberships.
• Assist with re‑stocking products.
• Support Skin Therapists during check‑in and check‑out.
• Assist with training and coaching of new hires.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Outstanding customer service and problem‑solving skills

Ability to prioritize and multi‑task

Excellent communication skills

Friendly and professional phone and email etiquette

Superior organizational skills

Flexibility to work weekends

Weekend shifts

Job description

Benefits/Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Training and growth opportunities

Qualifications

• Outstanding customer service and problem‑solving skills
• Ability to prioritize and multi‑task within a fast‑paced environment
• Able to initiate tasks and perform duties without direction
• Excellent communication skills.
• Friendly and professional phone and email etiquette
• Must have superior organizational skills
• Flexibility to work weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. You are an expert in creating a world‑class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high‑level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re‑stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check‑in and check‑out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

About Heyday

We’re Heyday, a fast‑growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth‑oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?