Spa Front Desk Host

Heyday Skincare - Cobble Hill; Brooklyn (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A skincare franchise in Brooklyn is seeking team members to deliver exceptional customer experiences. Responsibilities include providing hospitality, educating clients on products, and collaborating with staff. Ideal candidates will have outstanding customer service, excellent communication skills, and the ability to work flexible hours. A positive attitude and the willingness to engage with diverse personalities essential for success in this role.

Qualifications

• Must have the flexibility to work a non-traditional schedule, including weekends.
• Confidence in recommending products and memberships.
• Ability to prioritize tasks and work independently.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions and appointments.
• Assist with re-stocking and daily tasks.
• Help train and coach new hires.
• Maintain a positive team environment.

Skills

Outstanding customer service

Excellent communication skills

Organizational skills

Ability to multi-task

Job description

Qualifications

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and robust products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and collected valuable skincare data throughout.

Oh, and the word Heyday... means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.