Spa Front Desk & Guest Experience Specialist

Sunday River; Newry (ME); On-site; USD 17,000 - 25,000; Full time

Job summary

The Jordan Spa at Sunday River Resort is seeking a friendly Spa Receptionist to greet guests and manage reservations. You will be the face of the spa, handling inquiries, upselling services and coordinating with therapists to ensure smooth operations.

Applicants should have strong communication, organizational skills, and a service-oriented mindset. Nights, weekends and holiday shifts are required, with opportunities for seasonal, part-time or temporary roles.

Qualifications

• High school diploma or equivalent preferred.
• Experience in guest service or reception preferred but not required.
• Ability to work nights, weekends and holidays.
• Proficient with computer systems including SpaSoft, MS Office, and scheduling tools.

Responsibilities

• Accurately manage spa appointments, including booking, changes, charges, and cancellations.
• Assist guests in booking appointments and provide service/product recommendations.
• Open and close the spa following SOPs.
• Maintain a clean, professional work environment.
• Support service providers to ensure guest satisfaction.
• Know Sunday River and surrounding area to provide accurate information and directions.
• Be knowledgeable about spa vendors and seasonal offerings, and upsell where appropriate.
• Handle inquiries in person, by email, or by phone professionally.
• Promote current spa promotions to guests.
• Inform guests about resort-wide activities and events.
• Develop expertise in product offerings to make informed recommendations.
• Assist in other hotel departments as directed by management.

Skills

Guest service

Communication skills

Organizational skills

Professionalism

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft

Social Schedules

Job description

The Jordan Spa at Sunday River Resort is seeking a friendly Spa Receptionist to greet guests and manage reservations. You will be the face of the spa, handling inquiries, upselling services and coordinating with therapists to ensure smooth operations.

Applicants should have strong communication, organizational skills, and a service-oriented mindset. Nights, weekends and holiday shifts are required, with opportunities for seasonal, part-time or temporary roles.