Spa Front Desk

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

On-site Medical

Holiday Pay

Birthday Pay

Paid Vacation

Tuition Reimbursement

401(k) Plan

Hospitality Discounts

Job summary

The Spa Front Desk at Rosen Hotels & Resorts in Orlando serves as the first point of contact for guests, ensuring a welcoming and efficient experience. Responsibilities include inquiries, scheduling appointments, and upholding Rosen standards with attention to detail and conflict-management skills.

Key duties include greeting guests, providing information on spa and hotel services, handling calls and emails, and processing payments.

Qualifications

• Minimum 6 months of customer service experience preferred.
• Ability to lift to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Responsibilities

• Greet and assist guests and members warmly and professionally.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Conflict management

Education

High school diploma

Job description

Description

Summary:

The Spa Front Desk serves as the first point of contact for guests, ensuring a welcoming and efficient experience. This role is responsible for handling inquiries, scheduling appointments, and maintaining a high level of customer service while upholding Rosen Hotels & Resorts standards. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities:

• Greet and assist guests and members warmly and professionally.
• Provide information about hotel amenities and services.
• Handle phone calls, emails, and inquiries regarding health club services and offerings.
• Schedule appointments for spa treatments and other services.
• Process payments, issue receipts, and maintain accurate financial records.
• Assist as a Gift Shoppe Attendant, helping guests with purchases and merchandise inquiries, as needed.
• Perform duties as a Locker Attendant, ensuring guest belongings are properly secured and accessible, as needed.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• Minimum 6 months of customer service experience preferred.
• Ability to lift to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makesRosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.