Spa Front Desk

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Marcus Hotels & Resorts is seeking a Spa Front Desk Associate to warmly greet guests, check them in and out for spa appointments, and provide accurate information about services and area amenities.

You will input and retrieve information from our computer system, handle guest requests, and work with a team in a fast-paced environment while remaining calm and professional at all times.

Qualifications

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multitasking

English proficiency

Education

High school diploma

Tools

CRM / front desk software

Job description

Description

Position Purpose

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Position Requirements

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends and holidays.

Reporting Relationship

This position reports to the Front Desk Supervisor

Exemption Status

Non- Exempt

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer