Spa Coordinator

Auberge; Town of Gardiner (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Auberge Collection in the Hudson Valley seeks a Spa Coordinator to manage daily operations, maintain the spa schedule, coordinate with therapists and staff, and respond to guest inquiries about services and products, helping create a welcoming atmosphere and an outstanding guest experience.

The ideal candidate brings strong organizational skills, a warm demeanor, and the ability to handle multiple tasks with care—greeting guests, processing bookings, and supporting the guest journey from arrival

Responsibilities

• Maintains knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction and communicates concerns to spa leadership.
• Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responds to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all experiences offered at Wildflower Farms; speaks about other departments within the hotel.
• Participate in all designated programs, daily rallies, and trainings.

Job description

Company Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand‑alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school.

Job Description

The Spa Coordinator will assist with daily operations, including maintaining the spa’s schedule, coordinating with therapists and staff, and handling inquiries about services and products. Your organizational skills and warm demeanor will help create a welcoming atmosphere and ensure an outstanding experience for every guest.

• Maintains comprehensive knowledge of spa treatments and daily wellness experiences.
• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction. Communicate any concerns to spa leadership in a timely manner.
• Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responsible for responding to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all of the experiences that are offered at Wildflower Farms. Speaks confidently about other departments within the hotel.
• Participate in all designated programs, daily rallies, and trainings.

Rate: $18/hr

Additional Information

About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.