Spa Experience Expert: Guest Care & Wellness Advocate

Lake House Canandaigua; Town of Canandaigua (NY); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Benefits

401k with Employer Match

Lunch/Dinner during shift

Job summary

The Lake House in Canandaigua, NY is seeking a Spa Experience Expert to join our full-time team. You will greet guests, schedule treatments, and provide exceptional spa services within a professional, team-oriented environment.

As part of the Spa team, you will promote services, handle payments, and support daily operations while ensuring guest satisfaction and a welcoming atmosphere at the Lake House.

Qualifications

• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations according to The Lake House and Preferred Hotels Standards.
• Stand, sit, or walk for an extended period of time.

Responsibilities

• Schedule treatments for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services and answer questions about available services.
• Update the reservations/cancellations list and communicate changes to providers.
• Recommend and sell retail and maintain inventory.
• Check in guests for appointments and provide spa orientation.
• Process guest payments and accept cash tips; balance and drop receipts with Accounting.
• Escort guests to and from lounges and treatment rooms; maintain cleanliness of spa areas.
• Provide general spa orientation and tours to guests and offer amenities such as water or neck pillows.

Job description

The Lake House in Canandaigua, NY is seeking a Spa Experience Expert to join our full-time team. You will greet guests, schedule treatments, and provide exceptional spa services within a professional, team-oriented environment.

As part of the Spa team, you will promote services, handle payments, and support daily operations while ensuring guest satisfaction and a welcoming atmosphere at the Lake House.