Guest Services & Reservations Specialist

The Lake House; City of Canandaigua (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision

401k with employer match

YMCA discounts

Free meals during shift

Training program

Employee discounts

Community service events

Job summary

The Lake House in Canandaigua, NY is seeking a friendly Front Office Associate to welcome guests, manage reservations, and guide visitors to our rooms, Rose Tavern, The Sand Bar, spa and local attractions.

You will enter bookings, respond to calls and emails, process payments, and provide up-selling recommendations to maximize revenue while delivering professional, engaging service. Onboarding covers LVX standards and our property systems to ensure a superior guest experience.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Provide accurate and thorough information on the Lake House’s accommodations, packages, promotions, services, and amenities.
• Book and enter room reservation requests using booking system.
• Assist guests with planning and booking hotel, restaurant, package and special event reservations.
• Assign specific accommodations based upon feature and/or location requests.
• Transfer calls and respond to guests’ inquiries. Recommend local attractions and places of interest.
• Have knowledge about the area and be prepared to offer advice when necessary.
• Process payments and send the details and confirmation to the guest.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Update reservations ensuring a flawless check-in and check-out process.
• Answer telephone and email inquiries in a timely manner.
• Provide support to guests who have already made a travel purchase by confirming, changing or canceling reservations.

Job description

The Lake House in Canandaigua, NY is seeking a friendly Front Office Associate to welcome guests, manage reservations, and guide visitors to our rooms, Rose Tavern, The Sand Bar, spa and local attractions.

You will enter bookings, respond to calls and emails, process payments, and provide up-selling recommendations to maximize revenue while delivering professional, engaging service. Onboarding covers LVX standards and our property systems to ensure a superior guest experience.