Guest Experience Reservations Specialist

Lake House Canandaigua; Town of Canandaigua (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Member Discounts

Free Lunch/Dinner on shift

Training Program

Spa Discounts

Employee Discounts

Community Wellness Events

Job summary

The Lake House Canandaigua in Canandaigua, NY is seeking a full-time Front Office/Rooms associate. You will be the first point of contact for guests, handling reservations, check-ins, and guest requests while highlighting the property’s restaurants, spa, and activities.

You will work with a friendly team to deliver professional, up-to-date information, upsell accommodations, and ensure a smooth experience from booking to checkout. Training and benefits are provided to support your success.

Qualifications

• Essential functions include greeting guests, upselling accommodations, and handling reservations and payments.

Responsibilities

• Be the first point of contact for guests; handle reservations and check-ins/check-outs.
• Provide accurate information on accommodations, packages, and hotel facilities.
• Assist with planning and booking hotel, restaurant, and special event reservations.
• Upsell rooms and hotel services to maximize revenue.
• Communicate guest needs to staff and ensure a smooth guest experience.

Tools

Reservations system

Job description

The Lake House Canandaigua in Canandaigua, NY is seeking a full-time Front Office/Rooms associate. You will be the first point of contact for guests, handling reservations, check-ins, and guest requests while highlighting the property’s restaurants, spa, and activities.

You will work with a friendly team to deliver professional, up-to-date information, upsell accommodations, and ensure a smooth experience from booking to checkout. Training and benefits are provided to support your success.