Spa Experience Concierge

Rose Tavern; Town of Canandaigua (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision benefits

401k with employer match

Free lunch/dinner during shift

Spa and room discounts

Job summary

The Lake House in Canandaigua, NY is seeking a Spa Experience Expert (full-time) to deliver exceptional spa services and guest experiences. You will schedule treatments, greet guests, and maintain smooth operations across the spa and front-of-house areas.

Responsibilities include confirming appointments, promoting spa services and retail, handling payments, and coordinating with the Spa Director to ensure top-quality guest care.

Qualifications

• Speak with guests using clear and professional language
• Develop and maintain positive working relationships
• Comply with quality assurance expectations
• Stand, sit, or walk for extended periods
• Schedule spa treatments using reservations software
• Handle guest payments and tips accurately
• Maintain cleanliness of treatment rooms and common areas
• Promote and sell spa services and retail items

Responsibilities

• Schedule treatments for individuals and groups
• Call guests to confirm services
• Update reservations and inform providers of changes
• Balance and process receipts with Accounting
• Provide general spa orientation to guests
• Escort guests to lounges and treatment rooms
• Attend to guest needs and offer amenities like water or neck pillows
• Ensure security of assets and stock supplies

Job description

The Lake House in Canandaigua, NY is seeking a Spa Experience Expert (full-time) to deliver exceptional spa services and guest experiences. You will schedule treatments, greet guests, and maintain smooth operations across the spa and front-of-house areas.

Responsibilities include confirming appointments, promoting spa services and retail, handling payments, and coordinating with the Spa Director to ensure top-quality guest care.