Guest Reservations Specialist – Front Desk

Rose Tavern; Town of Canandaigua (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401K Match

Employee Discounts at The Lake House

Job summary

The Lake House in Canandaigua, NY is seeking a Front Office Associate to act as the first point of contact for guests, handling reservations, inquiries, and guest requests. Knowledge of the property and on-site amenities including Rose Tavern, The Sand Bar, and the Spa will be essential to provide exceptional service.

On-site role with onboarding and ongoing training to uphold Preferred Hotel & Resorts LVX Collection standards.

Responsibilities

• Book and enter room reservation requests using booking system.
• Assist guests with planning and booking hotel, restaurant, package and special event reservations.
• Transfer calls and respond to guests’ inquiries, and offer local recommendations.
• Process payments and send confirmations to guests.
• Maintain knowledge of the property, services, and attractions to upsell and assist guests.

Job description

The Lake House in Canandaigua, NY is seeking a Front Office Associate to act as the first point of contact for guests, handling reservations, inquiries, and guest requests. Knowledge of the property and on-site amenities including Rose Tavern, The Sand Bar, and the Spa will be essential to provide exceptional service.

On-site role with onboarding and ongoing training to uphold Preferred Hotel & Resorts LVX Collection standards.