Spa Experience Coordinator | Casual

Accor; Wailea (HI); On-site; USD 31,000 - 45,000; Full time

Job summary

Fairmont Kea Lani on Maui seeks an Experience Coordinator to greet guests, guide them through their spa journey, and deliver exceptional service with aloha spirit. You will assist with appointments, information delivery, and payments while supporting smooth spa operations.

The role requires a friendly, detail-oriented professional with spa or hospitality experience, TB clearance, and CPR/First Aid credentials as assets. Flexible scheduling is expected.

Qualifications

• High School diploma or equivalent or vocational training.
• Aesthetics school graduation is an asset.
• Experience in hospitality/spa is an asset.
• TB clearance; CPR/First Aid is an asset.

Responsibilities

• Greet guests and assist them through their spa journey with a welcoming, attentive attitude.
• Escort guests to appointments and guide them around the spa as needed.
• Provide information about services and literature; respond to inquiries by phone or email.
• Collect payments for services and products rendered.
• Schedule treatments in spa software and manage basic admin tasks.
• Maintain reception operations and ensure the facility remains clean and well stocked.

Skills

Guest service

Communication

Multitasking

Education

High School diploma or equivalent

Aesthetics school graduate (asset)

Job description

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Description

Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator, your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey, you will be empowered to deliver on our mission of "turning moments into memories for our guests".

Hourly Rate: $27.54

What you will be doing:

• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests; answering guest inquiries and channel to appropriate person for assistance if necessary
• Escort guests to appointments and around spa, providing tours as required
• Assist Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
• Provide information and literature about the facility in person, via phone and email
• Collect payment from clients for all services rendered and products purchased
• Schedule treatments using spa software and other Computer applications as needed for operations
• Clerical duties: filing, creating sales kits, site inspections and other office needs
• Ensure smooth operation of reception
• Report deficiencies of any equipment
• Assist in the operation of all spa areas as required
• Maintain the facility in peak sanitary condition at all times
• Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
• Maintain linen inventory and transport linen to/from laundry on a scheduled basis
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations
• Organize time so all side work is completed according to shift demand
• Have full knowledge of all current menu items, products and methods; provide guest product and menu items in an informative and helpful way

Schedule:

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma or equivalent or vocational training
• Graduate from an accredited school of aesthetics is an asset.

Experience

• Experience in the hospitality/spa industry is an asset.

Licenses or Certificates

• TB Clearance
• CPR/First Aid is an asset.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

So you can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart!