Spa Experience Concierge | Membership & Guest Services

Hand & Stone - 1133 Savannah Hwy - Charleston, SC; Charleston (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Dental Insurance

Bonus based on performance

Employee discounts

Flexible schedule

LifeMart program benefits

KinderCare discount

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome guests and host a top-tier spa experience in Charleston, SC. The role centers on delivering five-star service and driving membership sales while supporting a friendly, stable work environment.

Our team connects with clients and the community to ensure each service is memorable and exceptional, contributing to the company’s mission to make every visit the highlight of clients' month.

Qualifications

• Experience in guest services or spa environment preferred.
• Able to meet membership sales goals.
• Excellent customer service and communication with members and guests.
• Maintain spa cleanliness and handle phones and scheduling.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Phone etiquette

Scheduling

Job description

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome guests and host a top-tier spa experience in Charleston, SC. The role centers on delivering five-star service and driving membership sales while supporting a friendly, stable work environment.

Our team connects with clients and the community to ensure each service is memorable and exceptional, contributing to the company’s mission to make every visit the highlight of clients' month.