Spa Experience Concierge

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Montage International in Laguna Beach is seeking a Spa Attendant who is energetic, service oriented, and detail minded to guide guests through their spa experience while upholding service and facility standards.

You will greet guests, escort to lockers, manage towel and locker keys, keep the desk and locker rooms organized, ensure adequate supplies, and assist with daily cleaning and guest requests; prior customer service and spa or health club experience preferred.

Qualifications

• High School Diploma or equivalent preferred.
• Previous spa or health club experience preferred.
• Minimum of one year experience in customer service.

Responsibilities

• Welcoming guests and showing them to their lockers.
• Anticipate guest needs and efficiently handle all guest requests.
• Issues locker keys and towels and monitors the return of those items.
• Assist with the cleanliness and organization of locker rooms and issue desk.
• Ensuring an adequate supply of clean towels, robes and guest-wear are available.
• Maintain a clean, neat and organized issue desk by wiping counters, keeping counters clutter-free and organizing drawers and cabinets.
• Assisting with removing used linen and restocking linen.

Skills

Customer service experience

Education

High School Diploma or equivalent

Job description

Montage International in Laguna Beach is seeking a Spa Attendant who is energetic, service oriented, and detail minded to guide guests through their spa experience while upholding service and facility standards.

You will greet guests, escort to lockers, manage towel and locker keys, keep the desk and locker rooms organized, ensure adequate supplies, and assist with daily cleaning and guest requests; prior customer service and spa or health club experience preferred.