Spa Director

Hawks Cay Resort; Marathon (FL); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Hawks Cay Resort seeks a seasoned Spa Director to lead all spa operations, guest experiences, and staff development at our Florida Keys resort. You will manage the full spa P&L, budgets, pricing, and inventory while driving revenue through treatments, memberships, and upscale packages.

The role requires 5+ years of spa/wellness leadership in luxury hospitality, with Florida licensing preferred. You will oversee treatment menus, promotions, and vendor relations, partnering with rooms, F&B, and

Formación

• Bachelor’s degree in Hospitality Management or related field, preferred or equivalent experience.
• 5+ years of progressive spa/wellness experience with at least 3 years in a Spa Manager or Director role.
• Strong P&L, budgeting, forecasting, and revenue-management experience.
• Proven leadership in hiring, training, and motivating diverse teams.
• Deep knowledge of spa treatments, protocols, retail operations, and guest service standards.
• Florida licensing for massage/esthetics preferred or ISPA/spa management certs a plus.
• Proficiency with spa management software, Microsoft Office, and inventory systems.

Responsabilidades

• Lead spa operations and team management, mentoring staff and maintaining guest-focused culture.
• Oversee daily operations across front-of-house, treatment rooms, fitness, and facilities.
• Own the spa P&L, budgets, pricing, inventory, labor costs, and margins.
• Develop menus, packages, and wellness offerings reflecting Florida Keys inspiration.
• Ensure compliance with local, state, and federal regulations and safety standards.
• Collaborate with resort leadership on promotions, packages, and guest experiences.

Conocimientos

Leadership

Spa management

P&L management

Budgeting

Forecasting

Staff development

Guest service

Communication

Problem solving

Organizational skills

Educación

Bachelor’s degree in Hospitality Management

Herramientas

Spa management software

Microsoft Office

Inventory systems

Descripción del empleo

• Leadership & Team Management: Hire, train, mentor, schedule, and develop spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff. Foster a positive, guest-focused culture and high-performance environment. Act as the primary leader and step in during absences of supervisors.
• Operations & Guest Experience: Oversee daily spa operations, including front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities. Ensure seamless, personalized experiences; handle escalated guest concerns; maintain cleanliness, maintenance, and safety standards. Coordinate with other resort departments (rooms, F&B, recreation, sales) for packages, groups, bridal parties, and events.
• Financial Performance: Own the spa P&L. Develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins. Drive revenue through treatment sales, packages, retail, memberships/promotions, and off-site or add-on services while controlling expenses.
• Programming & Innovation: Develop, update, and implement treatment menus, packages, and wellness offerings that reflect Florida Keys island inspiration. Oversee product selection, inventory, and vendor relationships. Create promotional strategies and seasonal specials.
• Compliance & Standards: Ensure adherence to all local, state, and federal regulations (including Florida licensing for massage/esthetics), health & safety, emergency procedures, and resort policies. Maintain accurate records, schedules, and operational logs.
• Collaboration & Strategy: Partner with resort leadership, marketing, and sales on promotions, guest packages, and overall resort experience. Contribute to continuous improvement and brand excellence.

Key Responsibilities

• Leadership & Team Management: Hire, train, mentor, schedule, and develop spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff. Foster a positive, guest-focused culture and high-performance environment. Act as the primary leader and step in during absences of supervisors.
• Operations & Guest Experience: Oversee daily spa operations, including front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities. Ensure seamless, personalized experiences; handle escalated guest concerns; maintain cleanliness, maintenance, and safety standards. Coordinate with other resort departments (rooms, F&B, recreation, sales) for packages, groups, bridal parties, and events.
• Financial Performance: Own the spa P&L. Develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins. Drive revenue through treatment sales, packages, retail, memberships/promotions, and off-site or add-on services while controlling expenses.
• Programming & Innovation: Develop, update, and implement treatment menus, packages, and wellness offerings that reflect Florida Keys island inspiration. Oversee product selection, inventory, and vendor relationships. Create promotional strategies and seasonal specials.
• Compliance & Standards: Ensure adherence to all local, state, and federal regulations (including Florida licensing for massage/esthetics), health & safety, emergency procedures, and resort policies. Maintain accurate records, schedules, and operational logs.
• Collaboration & Strategy: Partner with resort leadership, marketing, and sales on promotions, guest packages, and overall resort experience. Contribute to continuous improvement and brand excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Wellness, or related field preferred (or equivalent experience).
• 5+ years of progressive spa/wellness experience, with at least 3 years in a Spa Manager or Director role, preferably in a luxury hotel or resort setting.
• Strong P&L, budgeting, forecasting, and revenue-management experience.
• Proven leadership in hiring, training, and motivating diverse teams.
• Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Florida massage therapy and/or esthetics license preferred or highly desirable; relevant certifications (e.g., ISPA or spa management) a plus.
• Proficiency with spa management software, Microsoft Office, and inventory systems.
• Reliable transportation and ability to work on-site in a resort environment.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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