Spa Attendant

CoralTree Hospitality Group; Deep Creek (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Group medical, dental, vision, life, &

Disability benefits

Flexible pre-tax benefit plan

Employee assistance program

Paid time off

401(k) plan with company match

Complimentary team member meals

Complimentary room nights at CoralTree

Job summary

CoralTree Hospitality Group's Pier Sixty-Six Resort in Fort Lauderdale is seeking a Spa Attendant to greet guests, orient them to spa facilities and deliver personal service in a fast-paced luxury setting. You will keep changing areas neat, assist with lockers, and promote spa services and products while maintaining a clean, safe environment.

Prior experience in luxury hospitality and strong English communication are required.

Qualifications

• Minimum of 1 year experience in a luxury hospitality setting.
• Excellent communication and listening skills.
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service.
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff-related problems.
• Speak and read understand the English language.

Responsibilities

• Greet guests and orient to spa facilities.
• Escort guests to locker areas and issue spa lockers, robes and slippers.
• Provide orientation tours, explain spa amenities and answer questions.
• Maintain a clean, safe spa environment with regular monitoring of all areas.
• Promote spa treatments, services and products to guests.
• Assist in all areas of spa operation as requested by management.

Skills

Customer service

Excellent communication

Organizational skills

Team player

English language

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded Spa Attendant to join our Pier Sixty-Six Resort team!

Responsibilities

Job Summary:

The Spa Attendant is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the changing areas, lounge areas and back of house neat, clean, and stocked with all amenities.

Duties and Responsibilities:

• Be on time for your shift.
• Escort guests to locker/changing area and Issue spa lockers, robes and slippers to guests.
• Provide orientation tours, explaining spa amenities offered and answering guests’ questions.
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of all the facility areas.
• Light housekeeping and laundry duties
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Review guest appointment/schedules as needed.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop the ability to work without constant direct supervision and remain at assigned areas for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of spa operation as requested by management.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.

Position Requirements:

• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Must be a team player.

*Note* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members maybe required to perform other job-related duties by their supervisor.

Position Requirements:

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills
• Must be a team player.

Education and Experience Requirements:

• Minimum of 1 year experience in a luxury hospitality

*Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

CRITERIA:

• Team Player
• Demonstrates co-operation within the team and with other departments.
• Listens carefully and works well with others.
• Has a positive influence on others in the team and clearly enjoys working with people?
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures.
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests.
• Has energy and sense of urgency for his/her work.
• Resourceful, makes things happen and looks for ways to work more efficiently.
• Always looks their best and acts appropriately (e.g., approaching guests, body language)
• Composed
• Able to stay calm under pressure.
• Demonstrates maturity and ability to cope with the unexpected
• Never let personal feelings interfere with delivering the highest standards.
• Trustworthy and responsible

Qualifications

• Must possess excellent communication and organizational skills.
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service.
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or staff-related problems.

SKILLS

Must be able to:

• Speak and read understand the English language.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

PHYSICAL DEMANDS

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds.
• Stand, sit, or walk for an extended period or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, and pulling.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Managed Properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort