Spa Director

Wequassett; Marathon (FL); Presencial; USD 95.000 - 135.000; Jornada completa

Descripción de la vacante

Hawks Cay Resort in Marathon, FL is seeking a seasoned Spa Manager to lead a full-service spa and wellness program. You will recruit, train, and mentor supervisors, therapists, estheticians, front-desk staff, and fitness personnel while driving guest-focused experiences across all spa areas.

Successful candidates will have 5+ years in spa/wellness with 3+ years in a director role, strong P&L and budgeting skills, and proven leadership in a luxury hotel or resort environment.

Formación

• Bachelor's degree in Hospitality Management, Business Administration, Wellness, or related field preferred (or equivalent experience).
• 5+ years of progressive spa/wellness experience, with at least 3 years in a Spa Manager or Director role, preferably in a luxury hotel or resort setting.
• Strong P&L, budgeting, forecasting, and revenue-management experience.
• Proven leadership in hiring, training, and motivating diverse teams.
• Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Florida massage therapy and/or esthetics license preferred or highly desirable; relevant certifications (e.g., ISPA or spa management) a plus.
• Proficiency with spa management software, Microsoft Office, and inventory systems.
• Reliable transportation and ability to work on-site in a resort environment.

Responsabilidades

• Lead and develop spa supervisors, therapists, estheticians, front-desk staff, attendants, and fitness staff.
• Oversee daily spa operations, guest experiences, facilities, and safety standards.
• Own the spa P&L; develop budgets, forecasts, pricing, inventory, and labor costs.
• Drive revenue through treatment sales, packages, retail, memberships/promotions, and add-ons.
• Develop and update treatment menus, packages, and wellness offerings reflecting Florida Keys inspiration.
• Ensure adherence to local, state, and federal regulations, health & safety, and resort policies.
• Collaborate with resort leadership on promotions, guest packages, and the overall experience.

Conocimientos

Leadership

P&L management

Customer service

Communication

Problem solving

Educación

Bachelor's degree in Hospitality Management, Business Administration, Wellness, or related field

Herramientas

Spa management software

Microsoft Office

Inventory systems

Descripción del empleo

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

Key Responsibilities

Leadership & Team Management: Hire, train, mentor, schedule, and develop spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff. Foster a positive, guest-focused culture and high-performance environment. Act as the primary leader and step in during absences of supervisors.

Operations & Guest Experience: Oversee daily spa operations, including front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities. Ensure seamless, personalized experiences; handle escalated guest concerns; maintain cleanliness, maintenance, and safety standards. Coordinate with other resort departments (rooms, F&B, recreation, sales) for packages, groups, bridal parties, and events.

Financial Performance: Own the spa P&L. Develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins. Drive revenue through treatment sales, packages, retail, memberships/promotions, and off-site or add-on services while controlling expenses.

Programming & Innovation: Develop, update, and implement treatment menus, packages, and wellness offerings that reflect Florida Keys island inspiration. Oversee product selection, inventory, and vendor relationships. Create promotional strategies and seasonal specials.

Compliance & Standards: Ensure adherence to all local, state, and federal regulations (including Florida licensing for massage/esthetics), health & safety, emergency procedures, and resort policies. Maintain accurate records, schedules, and operational logs.

Collaboration & Strategy: Partner with resort leadership, marketing, and sales on promotions, guest packages, and overall resort experience. Contribute to continuous improvement and brand excellence.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, Wellness, or related field preferred (or equivalent experience).

5+ years of progressive spa/wellness experience, with at least 3 years in a Spa Manager or Director role, preferably in a luxury hotel or resort setting.

Strong P&L, budgeting, forecasting, and revenue-management experience.

Proven leadership in hiring, training, and motivating diverse teams.

Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.

Excellent communication, problem-solving, organizational, and interpersonal skills.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Florida massage therapy and/or esthetics license preferred or highly desirable; relevant certifications (e.g., ISPA or spa management) a plus.

Proficiency with spa management software, Microsoft Office, and inventory systems.

Reliable transportation and ability to work on-site in a resort environment.

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

#INDHC

Equal Opportunity Employer
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