Spa Retreat Director ADDISON

Massage Heights; Addison, Northern (IL, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Training & development

Wellness resources

Job summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties include leading the team in member acquisition, ensuring exceptional guest service, and building team member culture.

This role focuses on achieving retreat goals, maintaining standards per Massage Heights policies and procedures. Ideal candidates have leadership experience in membership-based service or retail management, strong

Qualifications

• Minimum 2 years in membership-based service or retail management.
• Experience managing hourly wage employees.
• Strong leadership, organization, and communication skills.
• Working knowledge of labor and employment laws.
• Experience in training, coaching, and conflict resolution.
• Ability to build a positive employee culture.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Drive revenue and profitability through inventory management and service consistency
• Supervise all aspects of retreat operations
• Create and manage team schedules for performance
• Align team with brand values and standards
• Achieve membership sales and retention goals
• Support and train the brand's mission and standards
• Participate in corporate initiatives and training
• Set team and retreat goals; implement action plans
• Plan and execute local promotional events
• Conduct marketing activities to drive leads
• Develop partnerships with local businesses

Skills

Leadership

People management

Communication

Interpersonal skills

Organizational skills

Labor laws know-how

Training & coaching

Computers & software

Business math

P&L experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

NEW OWNERSHIP - NEW MANAGEMENT - NEW ATTITUDE !!

LOCATED in the Booming PRESTONWOOD PLACE - near North Dallas Tollway and Beltline Road! Next to LaLa Land and other high end wellness brands!

MASSAGE HEIGHTS is NOT like the REST!
Membership Sales or Major Sales Background Required

Upscale - Premium Provider in our Market Space - Simply.....BETTER!

AMAZING Work Culture and RETREAT ENERGY!

Brand is converting to the new HEIGHTS WELLNESS RETREATS later this year!! Amazing expansion into the latest WELLNESS TECHNOLOGIES !

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!

Schedule / Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, holidays, etc.

Job Summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture. This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Accountable for driving revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and Retreat to our brand values and standards
• Achieve Retreat goals regarding membership sales and retention
• Supporting and training the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years of membership-based service or retail management experience
• Experience managing hourly wage employees
• Self-starter strong with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws
• Experience in training, coaching, and conflict resolution
• Able to build and sustain a positive employee culture
• Working knowledge of computers and standard software
• Basic business math skills
• Financial and P&L experience

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

Take the Next Step - Elevate Your Career

Join our team and become part of our family of Professional Massage Therapists.