Spa Desk Receptionist

The Bay Club Company; Walnut Creek (CA); On-site; USD 23,281 - 24,108; Part time

Benefits offered by this job

Club Membership

Discounts on club services

Health Insurance

Paid Time off

Job summary

The Bay Club Company in Walnut Creek, California is hiring for a customer service role that involves welcoming guests, booking appointments, and maintaining a clean reception area. Associates will deliver exceptional services while ensuring a positive experience.

Responsibilities include managing cash transactions and maintaining cleanliness in various areas of the facility. A minimum of one year experience in hospitality is preferred. Full-time associates may also receive benefits such as health insurance and paid time off.

Qualifications

• Ability to read, understand and communicate information clearly.
• Knowledge of company policies and regulations.
• Ability to utilize spa software program.

Responsibilities

• Greet members and guests upon arrival.
• Manage the reception area and oversee cash transactions.
• Assist in maintaining cleanliness of the spa and lobby.

Skills

Customer Service

Communication Skills

Problem Solving

Education

At least one year experience in hospitality industry

Tools

Microsoft Outlook

Job description

GENERAL SUMMARY

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates provide exceptional customer service, create an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

PRIMARY JOB FUNCTIONS

Customer Service

• Greet members and guests upon arrival
• Check guests into the Spa & direct them where to go for appointments
• Book appointments, provide information about Spa and services
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls

Cleanliness

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
• Assisting with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

Other Job Functions

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Policies and Regulations — Knowledge of company policies
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information
• Computer — Ability to utilize spa software program and email communication software, such as Microsoft Outlook

Experience & Education

• At least one year experience in the hospitality industry or related service position preferred

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
• Standing is as needed

EQUAL OPPORTUNITY EMPLOYER

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.

ESTIMATED BASE PAY RANGE

$16.90 - $17.50 / hour

OTHER COMPENSATION AND BENEFITS

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*
• Offered to Full‑Time associates. Full‑Time status eligibility starting at 25 average hours of work per week.