Spa Desk Agent

Montage International; Irvine (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to warmly greet guests, assist with check-in/check-out, and promote spa services and retail offerings. You will coordinate guest requests for services, maintain spa cleanliness, and support a high-end guest experience.

The role requires strong communication skills in English, prior front desk or spa experience, and the ability to handle billing and inquiries accurately.

Qualifications

• High school or equivalent education required.
• Minimum 2–3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and ability to accurately handle billing.
• Ability to communicate clearly and speak, read, write and understand English eloquently.
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Greet and welcome guests to the Spa; provide information and coordinate guest service requests.
• Provide spa services to guests in a courteous and proficient manner and support daily operations.
• Assist colleagues to ensure smooth Spa operations and excellent guest experiences.

Skills

Customer service

Guest greeting

English communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Spa Desk Agent# Montage International Careers## Spa Desk AgentApply: Posted Today: R45143## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****Spa Desk Agent*****SUMMARY***The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.***ESSENTIAL FUNCTIONS***Major areas of responsibility/ management include, but are not limited to:* Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.* Provide services to guests in a timely, courteous and proficient manner.* Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.***QUALIFICATIONS**** High school or equivalent education required* Minimum 2 -3 years of customer service experience in a hotel or Spa environment* Working knowledge of spa services and products* Possess basic math skills and have the ability to accurately handle billing* Ability to communicate clearly and speak, read, write and understand English eloquently* Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur***PREFERRED**** Prior front desk experience* Luxury hotel experience strongly preferred* Bachelor’s Degree***PHYSICAL REQUIREMENTS***Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*