Spa Desk Agent

Montage International; Park City (UT); On-site; USD 21,000 - 28,000; Full time

Job summary

Montage International invites you to join our luxury spas where guest service is paramount. The Spa Desk Agent greets guests, checks them in/out, and promotes spa services and retail while maintaining pristine spaces.

This role requires a polished presence, strong communication, and a commitment to the Montage standard of excellence. Open positions include full-time, part-time and on-call shifts in Park City, Utah.

Qualifications

• High school or equivalent education required.
• 2-3 years of customer service in a hotel or spa environment.
• Working knowledge of spa services and products.
• Able to handle billing with basic math skills.
• Clear communication in English (spoken, read, write).
• Proficient with Word, Excel, PowerPoint and Outlook; comfortable with multiple programs.

Responsibilities

• Greet and welcome spa guests, answer inquiries and coordinate service requests.
• Assist guests with check-in/check-out and promote spa services and retail.
• Support spa operations and assist colleagues to maintain a clean, efficient environment.

Skills

Customer service

Front desk

Hospitality

English fluency

Spa knowledge

Education

High school diploma or equivalent

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Desk Agent Full Time, Part Time & On-Call position available!

SUMMARY

The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.

QUALIFICATIONS

• High school or equivalent education required
• Minimum 2 -3 years of customer service experience in a hotel or Spa environment
• Working knowledge of spa services and products
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
• Prior front desk experience
• Luxury hotel experience strongly preferred
• Bachelor’s Degree

PHYSICAL REQUIREMENTS

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill tasks.
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences.

How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.

At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.

We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.