Spa Customer Service/Wellness Associate

Beem Light Sauna; Texas; Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Beem Light Sauna in the United States seeks a Wellness Associate/Spa Customer Service for part-time work. You will drive membership sales, deliver exceptional customer experiences, and help maintain a vibrant studio environment.

Responsibilities include greeting members, promoting packages, hosting events, and ensuring front desk operations run smoothly. A positive attitude and strong work ethic are essential for this role.

Qualifikationen

• Previous customer service or sales experience preferred.
• Interest in wellness, infrared saunas or spa services beneficial.
• Ability to communicate science-based benefits clearly.

Aufgaben

• Greet members and ensure outstanding visit experience.
• Promote memberships, packages, and promotions to drive revenue.
• Host studio events and community outreach programs.
• Maintain clean studio environment and front desk operations.
• Handle lead management, inquiries, and member registration.
• Provide top-notch service and maintain customer satisfaction.

Jobbeschreibung

Job Description

Job Title: Wellness Associate/Spa Customer Service

Type of Position: Part-Time $15/hr. **Must live in The Woodlands, Magnolia, Tomball, or Conroe area.**

The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and solid work ethic.

Primary Responsibilities:

• The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow the brand through membership sales and other programs that drive revenue
• Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light therapy and the value of having a beem™ Light Sauna Membership
• Responsible for greeting members and ensuring everything about their visit is outstanding
• Host studio events and community outreach programs
• Compliance and adherence to the beem™ Business Policies for daily site operations
• Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events and brand recognition
• Model our mission, vision, and values leading by example
• Have extensive knowledge of and promote products and services, selling packages/memberships and sharing of promotional opportunities
• Responsible for all lead management tasks required during shift
• Light cleaning and sauna ‘refresh’ between appointments
• Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests, new membership agreements, etc.
• Provide consistent, top-notch service and maintain the highest level of customer service in person and through external communication cycles and automated marketing systems
• Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound
• Genuine desire to help people to ensure members’ experiences are above and beyond therefore members will refer others and be brand loyal
• Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer suggestions or ideas for promotions, management, and organization of the studio
• Follow all company policies and procedures
• Project a favorable image of the company to promote its objectives and to foster and enhance public recognition
• Other projects and responsibilities may be added at the owner’s discretion, including administrative duties