Spa Coordinator — Guest Experience Leader

Spavia; Estero (FL); On-site; USD 21,000 - 25,000; Part time

Job summary

Spavia Estero is seeking a Spa Coordinator to join our luxury team in Naples/Estero, Florida. This role is the face of the spa, requiring a polished, professional demeanor as you greet guests, schedule appointments, manage check-ins, and maintain a welcoming reception area.

You’ll support membership and retail sales, share our Spavia story and treatments, and collaborate with the team to ensure an exceptional guest experience. Evenings and weekends are required.

Qualifications

• Minimum high school diploma.
• Self motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / administrative and retail experience is strongly desired
• Evenings and weekends required.

Responsibilities

• Greeting and assisting guests
• Scheduling appointments and answering phones
• Checking guests in and out and ensuring the accuracy of all transactions
• Maintaining a beautiful spa, retail space, and reception area
• Membership, spa boutique, and product sales
• Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
• Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
• Willingness to work as a team player to proactively support the spa’s needs
• Attention to detail in all aspects of spa coordinators responsibilities

Skills

Customer service

Multitasking

Team player

Punctual

Self-motivated

Articulate speaker

Reliable

Education

High school diploma

Job description

Spavia Estero is seeking a Spa Coordinator to join our luxury team in Naples/Estero, Florida. This role is the face of the spa, requiring a polished, professional demeanor as you greet guests, schedule appointments, manage check-ins, and maintain a welcoming reception area.

You’ll support membership and retail sales, share our Spavia story and treatments, and collaborate with the team to ensure an exceptional guest experience. Evenings and weekends are required.