Spa Coordinator - Blackberry Farm

Blackberry Farm, LLC; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Blackberry Farm provides a luxury spa experience on property, seeking a team member to handle front desk duties and guest interactions. You will book appointments, manage phone calls, and support therapists, ensuring a seamless guest journey from check-in to check-out.

The role requires excellent communication, basic math skills, and sound judgment to uphold the spa's high standards. Shift work includes varied mornings and evenings within a calm, guest-focused environment.

Qualifications

• Must have excellent written and verbal communication skills.
• Basic knowledge and understanding of math.
• Must be able to exercise judgment and make decisions based on job knowledge.

Responsibilities

• Book spa appointments for on property guests.
• Answer all incoming phone calls and retrieve messages from VM.
• Coordinate therapist, nail techs, and esthetician schedules daily.
• Assist in stocking towels, linens, and other spa items.
• Oversee billing and reconciliation after appointments.
• Open and close duties of the Spa and maintain its look.
• Greet guests and provide spa tours of facilities.

Skills

Communication skills

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove Rd Walland, TN 37886

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Book spa appointments for on property guests
• Opening & Closing procedures as scheduled
• Answer all incoming phone calls and retrieving messages from VM
• Coordinate therapist, nail techs, and esthetician schedules daily., and ensuring lunch breaks, balancing, etc.
• Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties
• Assist in the stocking and restocking of towels, linens, and other spa related items within the Spa
• Complete confirmations for spa treatments for the following day
• Oversee all billing and reconciliation after the appointments have been completed
• Responsible for opening and closing duties of the Spa
• Answer guest’s questions about Spa
• Search for notes to be added with appointments and share pertinent information with therapists. Create new notes when necessary
• Check for a final balance of rooms for the following day’s appointments
• Verify the accuracy of the following day’s services
• Assist with inventory counts as needed
• Make Maintenance and Service requests as needed (notify MOD)
• Coordinate guest transportation
• Sale of spa treatments and products
• Assist with stocking retail
• Promote in-house sales to fill in available services daily
• Greet all guests and assist them as necessary
• Report to MOD any spa office supplies needed
• Complete daily task list
• Open the door for all entering guests
• Provide spa tour of the relaxation area, spa changing room, lockers, and steam shower
• Stock lockers, towels, and amenities as needed, and remove any trash, dirty linen, or sandals
• Responsible for the cleanliness and organization of locker rooms, lounge, and spa dispensary and pool
• Ensure that an adequate supply of clean towels, robes and guest-wear are available
• Maintain a clean, neat, and organized desk space by wiping counters, keeping counters clutter-free, and organizing drawers and cabinets
• Assist with organizing linen storage area, folding robes, and restocking towels
• Assist therapists in flipping rooms, stocking, cleaning, and sanitizing equipment/work areas as needed
• Assist in the set-up of In-Room services and transportation of therapist and/or spa amenities as needed

Shifts are: 7:30 AM-3:30 PM, 8:30 AM- 4:30 PM, and 11 AM-7 PM (summer hours 12 PM-8 PM). These are floating shifts and no schedule is set Must comply with all company policies and procedures. Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Must have the flexibility to work nights and weekends.

EDUCATION and EXPERIENCE

• High school diploma or equivalent

LANGUAGE SKILLS

• Must have excellent written and verbal communication skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to lift up to 35 lbs.
• Must be able to stand for extended periods
• Must be able to climb stairs regularly
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

Must be able to work in a calm and quiet spa setting Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.