Spa Coordinator

Columbia-Hospitality; Snoqualmie (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hourly pay

Tip pooling

Paid time off

Health benefits

HSA/FSA

Daily pay

Referral program

Discounted travel

Employee assistance

Online learning

Volunteering

Job summary

Columbia Hospitality’s spa team is hiring for a front desk/spa associate role. The position involves coordinating all spa appointments, maintaining knowledge of services, and ensuring the spa area is well-presented during shifts.

Responsibilities include guest escort, cashiering, handling phone inquiries, and other duties as assigned. The role emphasizes customer service excellence within a values-driven hospitality company.

Qualifications

• Previous customer service experience.
• Strong computer, communication and telephone skills.

Responsibilities

• Schedule and coordinate all spa appointments.
• Maintain complete knowledge of all Spa Services and products.
• Maintain the Spa facility throughout shift.
• Escort guests to and from treatments.
• Cashiering duties for services and retail.
• Answer all incoming calls.
• Other duties as assigned.

Skills

Customer service

Communication

Telephone skills

Tools

Point-of-sale systems

Job description

Let’s start off with the most important part - what’s in it for you:

*Eligibility of perks is dependent upon job status

The Perks

• Hourly Pay $20.00
• Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Schedule and coordinate all appointments within the spa
• Maintain complete knowledge of all Spa Services and products
• Maintain the Spa facility throughout shift
• Escort guests to and from treatments
• Cashiering duties for services and retail
• Answer all incoming calls
• Other duties as assigned

The Nitty Gritty

• Previous customer service experience
• Strong computer, communication and telephone skills

Native American/Alaskan native preference applies under applicable TERO requirements

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.