Full-time Porter | The Pinnacle Portland

Columbia Hospitality; Portland (OR); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Paid time off & holiday pay

Medical, dental, vision benefits

401K

Get Paid Daily

Discounted lodging, dining, spa, golf

Volunteer opportunities

Job summary

Columbia Hospitality in Portland is seeking a team member to deliver friendly guest service while supporting light maintenance and cleaning across the property.

You will help with housekeeping, move furniture, manage supplies, and respond promptly to resident and guest requests. A background in customer service and the ability to read, write, and speak English fluently are preferred; maintenance experience is a plus.

Qualifications

• Three–six months of prior customer service experience.
• Ability to work under pressure and adapt to changing priorities.
• Ability to maintain high standards while working independently.
• Knowledge of cleaning techniques and chemical applications is a plus.
• Ability to read, write, and speak English fluently.
• Maintenance experience of 6 months or more is preferred.

Responsibilities

• Provide light maintenance support such as garbage/recycle dumpsters, spa chemical checks, spa cleaning, and building walks.
• Maintain overall cleanliness and organization of the property.
• Move and arrange furniture.
• Ensure storage areas are neat and organized.
• Maintain inventory housekeeping and maintenance supplies and report damages or shortages.
• Sweep and clean designated floors/sidewalks.
• Clean rugs, carpets, upholstery, draperies, and wash walls/windows.
• Respond to resident and guest requests in a courteous and professional manner.
• Maintain confidentiality of resident information.
• Follow safety and security procedures.
• Exceed resident expectations by being responsive and proactive.
• Work with others and communicate with team members.

Skills

Customer service

Work under pressure

Independence

English fluency

Maintenance experience

Job description

What’s in it for you

Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $25 /hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

People never forget how you made them feel. Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people‑first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Proficient customer service skills
• Provide light maintenance support - for example, taking out garbage/recycle dumpsters, checking spa chemicals, cleaning spa, & building walks.
• Maintains overall cleanliness and organization of the property
• Moves and arranges furniture.
• Ensures storage areas are neat and organized.
• Maintains inventory housekeeping and maintenance supplies and communicates damage or shortages to supervisor.
• Sweeps and cleans designated floors/sidewalks
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Washes walls, ceiling, and woodwork. Washes windows, door panels, and sills.
• Empties and transports all trash and waste to disposal area.
• Follows recycling procedures.
• Reports damages, lost items, or anything unusual or suspicious.
• Reports and addresses unsafe conditions or security concerns immediately to the GM or Manager on Duty.
• Maintains a safe and secure environment for residents and team members.
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner.
• Ensures workspaces and storage areas are clean and organized.
• Maintains confidentiality of all resident information and pertinent building data.
• Demonstrate proper bending and lifting techniques to ensure their health and safety as well as others around them.
• Responds to calls for spill cleanup and trash removal.
• Responds to calls for cleaning or straightening of public or back of the house areas.
• Follows all safety and security procedures.
• Assures that we exceed resident expectations by being responsive, engaged and following-through on all requests.
• Works with others as needed and maintains ongoing communication with all team members.
• Demonstrates behaviors consistent with Columbia Hospitality values and mission.
• Completes other duties as assigned.

What You Bring

• Three–six months previous customer service
• Must be flexible and able to work under pressure
• Must be able to maintain high standards while working independently
• Knowledge of cleaning techniques/chemical applications a plus
• Ability to read, write, and speak English fluently
• 6 months or more maintenance experience preferred

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.