Chef Concierge

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary hotel stays worldwide

Discounted hotel stays worldwide

Time off from day of hire

Wellbeing initiatives

Diversity in the workplace

Tuition reimbursement

Job summary

Four Seasons Naples Beach Club in Florida is seeking a detailed Concierge professional to join our luxury team. You will train Concierge staff, enhance service culture, and coordinate with other hotel departments to deliver seamless guest experiences.

With pre-opening experience preferred, you will leverage local knowledge to guide guests to theatres, dining, and events, while maintaining current information for guests, ensuring smooth arrivals, and supporting the front desk during busy periods.

Qualifications

• Pre-opening experience, project and stakeholder management.
• College degree in hotel/restaurant management or equivalent experience.
• Excellent personal presentation and interpersonal skills.
• Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Ability to read, write, and speak English.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.Day and evening shifts.

Responsibilities

• Takes part in the interview process and trains the Concierge Staff. Takes the lead in day‑to‑day performance of the staff. Coaches staff to achieve Core and Service Culture standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

Skills

Pre-opening experience

Project management

Stakeholder management

Excellent presentation

Interpersonal skills

English proficiency

Education

College degree in hotel/restaurant management

Tools

Hotel software

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

What You Will Do

• Takes part in the interview process and trains the Concierge Staff. Takes the lead in day‑to‑day performance of the staff. Coaches staff to achieve Core and Service Culture standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

What You Bring

• Pre-opening experience, project, and stakeholder management.
• College degree preferably in hotel/restaurant management, or equivalent experience.
• Excellent personal presentation and interpersonal skills.
• Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Ability to read, write, and speak English.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.Day and evening shifts.

What We Are Offering You

• Lucrative salary!
• Market‑leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal