Spa Coordinator

Four Seasons Hotels Ltd; Illinois; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical insurance

5 weeks PTO

Retail, spa, F&B discounts

Free meals for staff

Free uniform dry cleaning

Ski passes (discounted)

Job summary

Four Seasons Hotels Ltd in Jackson Hole seeks a spa receptionist to warmly welcome guests, book treatments, and ensure a flawless spa experience. You will handle calls, emails and chats with the highest level of hospitality while offering customized experiences and product knowledge.

The role requires flexibility for evenings, weekends, and holidays, excellent presentation, and the ability to lift up to 40 lb and stand for long periods. Prior hotel software and MS Office knowledge is beneficial.

Qualifications

• Flexibility to work evenings, weekends and holidays.
• Strong personal presentation and interpersonal skills.
• Ability to lift up to 40 lb and stand for long periods.
• Familiarity with hotel front-office software and MS Office.

Responsibilities

• Greet guests and book spa treatments; ensure flawless spa experience.
• Handle calls, emails and chats with hospitality and professionalism.
• Provide personalized recommendations and coordinate bookings.
• Know products, services and treatments; offer consultations.
• Process transactions accurately and maintain area neatness.
• Assist with guest requests and resolve complaints when possible.

Skills

Customer service

Interpersonal skills

Flexible schedule

Stand for 8 hours

Able to lift 40 lb

Hotel software knowledge

Microsoft Office

US work authorization

Tools

Hotel interface software

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Responsible for booking treatments, checking in guests, and ensuring that the guests’ spa experience is flawless.
• Handle all guest interactions with the highest level of hospitality andprofessionalism
• Answer phones, emails, and chats in timely manner in adherence to Four Seasons standards.
• Provide recommendations andcustomizedexperiences for each guest.
• Show comprehensive knowledge about products, services and treatments. Including the ability to give consultations for appropriate treatments then coordinate booking of services.
• Accommodatespecial requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection withSpa and Fitnessservices.
• Ensure adequate supply of all guest supplies, retail items, refreshments and amenities throughout the Spa and Fitness areas
• communicate complaints as well as perform necessary follow-up and recovery to ensure guest and employee satisfaction.
• Ability toaccuratelycomplete transactions,handle cashandcash banks
• Keep work area neat, clean, and quiet at all times.

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• This position requires the ability to lift up to 40lb
• Ability to stand for 8 hours
• Applicable knowledge of our hotel interface software programs.
• Basic knowledge ofMicrosoft Officeprograms.
• Must possess legal work authorization in the United States

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affiliated Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal