Spa Concierge - Spa Anjali

East-West-Hospitality; Avon (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee lunches: $8

Marriott Hotel Discounts Worldwide

Paid Time Off

401(K) Plan with discretionary match

Career Development Trainings

Discounted Gym Memberships

Discounts at Eye Pieces

Perk Spot discounts

Referral program $500

Job summary

East West Hospitality is seeking a Spa Concierge to welcome guests and support day-to-day spa operations, including reservations and front desk duties.

This role combines hospitality experience with retail responsibilities, POS usage, and a strong emphasis on delivering a memorable guest experience. The position requires flexibility to work weekends and holidays and to assist across spa areas as needed.

Qualifications

• Strong communication skills and attention to detail to deliver exceptional guest experiences.
• Experience with POS systems, reservations and scheduling, retail sales and upselling, and strong computer and data-entry skills.

Responsibilities

• Welcome spa guests, provide information about services and amenities, and assist with reservations and scheduling.
• Maintain the cleanliness, organization, and presentation of the spa boutique, relaxation lounge, and other guest areas, including opening and closing duties.
• Process spa and retail transactions accurately using the POS system and assist guests with boutique purchases and product recommendations.
• Restock and merchandise retail products while working toward spa retail sales goals.
• Monitor guest needs, address service concerns, and communicate issues to the appropriate team members.
• Provide support at the Fitness Desk and in other areas of the spa as needed.
• Work a flexible schedule that includes weekends, holidays, and opening and closing shifts based on business needs.

Skills

Communication skills

Attention to detail

Customer service

POS systems

Reservations

Scheduling

Retail sales

Upselling

Computer skills

Data entry

Tools

POS software

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Spa Concierge to welcome guests and support the day-to-day operation of our award-winning spa. This role combines front desk and guest service responsibilities with spa reservations, retail sales, and maintaining a clean, organized environment. If you enjoy working with people, staying busy, and creating a positive guest experience, we’d like to hear from you.

What You’ll Do Includes:

• Welcome spa guests, provide information about services and amenities, and assist with reservations and scheduling.
• Maintain the cleanliness, organization, and presentation of the spa boutique, relaxation lounge, and other guest areas, including opening and closing duties.
• Process spa and retail transactions accurately using the POS system and assist guests with boutique purchases and product recommendations.
• Restock and merchandise retail products while working toward spa retail sales goals.
• Monitor guest needs, address service concerns, and communicate issues to the appropriate team members.
• Provide support at the Fitness Desk and in other areas of the spa as needed.
• Work a flexible schedule that includes weekends, holidays, and opening and closing shifts based on business needs.

Schedule:

Must be able to work weekends and some holidays

We’re looking for a hospitality-minded professional who is at least 18 years of age and brings strong communication skills, attention to detail, and a genuine passion for creating an exceptional guest experience. The ideal candidate has experience with POS systems, reservations and scheduling, retail sales and upselling, and strong computer and data-entry skills. They are organized, able to problem-solve independently, and remain calm, professional, and welcoming in a fast-paced environment. Spa treatment and product knowledge is a plus.

• Enjoy $8 employee lunches, Marriott Hotel Discounts Worldwide, generous Paid Time Off, and a 401(K) Plan with a discretionary employer match.
• Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin.
• You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, and a $500 Referral Program.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.