Spa Front Desk

OLEHENRIKSEN FACE BODY SPA; West Hollywood (CA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Competitive hourly compensation

Discounts on spa services and products

Opportunities for professional growth

Free parking

Job summary

OLEHENRIKSEN FACE BODY SPA in West Hollywood is seeking a Spa Concierge to join their team, providing exceptional service and managing guest interactions. The ideal candidate will have a warm demeanor and service-oriented approach, ensuring visitors enjoy a seamless spa experience.

Responsibilities include welcoming guests, managing appointments, and providing product recommendations. This position represents an opportunity to work in a legendary spa recognized for its luxury treatments and dedicated team.

Qualifications

• Experience in hospitality, spa, or luxury service preferred.
• Warm, professional demeanor to engage guests.
• Passion for wellness and skincare.

Responsibilities

• Welcome guests and guide them through their spa experience.
• Manage reservations and daily scheduling efficiently.
• Provide recommendations on treatments and products.
• Handle check-in, check-out, and payments seamlessly.
• Maintain a calm and inviting reception environment.

Skills

Strong communication skills

Guest-relations skills

Ability to multi-task

Proficiency in booking systems

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Spa Concierge – Ole Henriksen Face/Body Spa (West Hollywood)

About Us

At the legendary Ole Henriksen Face/Body Spa in West Hollywood, we believe that true beauty and wellness begin with joy, balance, and extraordinary care. For over 50 years, our spa has been a destination for those seeking transformative treatments, radiant results, and an unparalleled luxury experience.

Position Overview

We are seeking a polished, service-driven Spa Concierge to join our dynamic team. The Spa Concierge serves as the first point of contact for our guests and plays an essential role in curating their wellness journey. This role requires a warm, professional presence, strong organizational skills, and the ability to anticipate and fulfill guest needs with impeccable attention to detail.

Responsibilities

• Welcome guests with gracious hospitality and guide them through their spa experience.
• Manage reservations, appointment bookings, and daily scheduling with efficiency and precision.
• Provide knowledgeable recommendations on spa treatments, retail products, and packages.
• Handle check-in, check-out, and payment processing seamlessly.
• Maintain a pristine, calm, and inviting reception environment.
• Act as liaison between guests and spa team to ensure exceptional service delivery.
• Support administrative tasks including confirmations, follow-ups, and special requests.
• Assist with light housekeeping, cleaning, and laundry as needed.

Qualifications

• Prior hospitality, spa, or luxury service experience preferred.
• Strong communication and guest-relations skills with a warm, professional demeanor.
• Ability to multi-task in a fast-paced environment while maintaining composure.
• Proficiency in booking/scheduling systems (experience with spa software a plus).
• Passion for wellness, skincare, and luxury guest service.

Perks & Benefits

• Competitive hourly compensation + opportunities for service and retail incentives.
• Discounts on spa services and products.
• Work in an iconic, high-profile spa with celebrity and global clientele.
• Opportunities for professional growth within the spa and wellness industry.
• Free parking

Location

West Hollywood, CA