Spa Concierge & Revenue Maximizer

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

FAENA invites applications for a Spa Receptionist to maximize spa revenue through scheduling, yield management and cross-sales while delivering five-star guest relations and upholding hotel standards.

As the first point of contact for guests, you will ensure superior service, handle billing, organize appointments, and liaise with other departments to meet guest needs and promote spa experiences.

Qualifications

• Maximize revenue of treatments and programs through effective scheduling, yield management and cross sales.
• Maintain the highest standard of guest service.
• Respond to all guest enquiries promptly and efficiently.

Responsibilities

• Maximize revenue of treatments and programs through effective scheduling, yield management and cross sales.
• Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Up sell current spa promotions/packages
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Encourage clients to return by recommending an ongoing treatment programs, inviting guests to rebook.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Conduct spa tours for all guests, VIPs and prospective members. Act as an Ambassador for the spa at all times.
• Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.

Job description

FAENA invites applications for a Spa Receptionist to maximize spa revenue through scheduling, yield management and cross-sales while delivering five-star guest relations and upholding hotel standards.

As the first point of contact for guests, you will ensure superior service, handle billing, organize appointments, and liaise with other departments to meet guest needs and promote spa experiences.