Spa Concierge Leader — Exceptional Guest Experience

Sanctuary Camelback Mountain; Paradise Valley (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Flexible working hours

Job summary

Sanctuary Camelback Mountain in Paradise Valley is seeking a Spa Guest Services Supervisor to oversee Spa Concierge staff and enhance guest experiences. The ideal candidate will have strong customer service skills, organizational abilities, and at least two years of related work experience.

Responsibilities include training staff, maintaining high standards of service, and ensuring guest needs are met. Supervisory experience preferred. Join a team dedicated to exceptional service at our luxurious resort.

Qualifications

• Minimum of two years related work experience.
• Prior supervisory experience preferred.
• Experience in a resort environment is a plus.

Responsibilities

• Oversee Spa Concierge staff performance and compliance.
• Ensure smooth guest experience from check-in to check-out.
• Handle email inquiries and staff resource allocation.

Skills

Customer service experience

Organizational skills

Conflict resolution

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sanctuary Camelback Mountain in Paradise Valley is seeking a Spa Guest Services Supervisor to oversee Spa Concierge staff and enhance guest experiences. The ideal candidate will have strong customer service skills, organizational abilities, and at least two years of related work experience.

Responsibilities include training staff, maintaining high standards of service, and ensuring guest needs are met. Supervisory experience preferred. Join a team dedicated to exceptional service at our luxurious resort.